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| Frequently Asked Questions... |
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 Here are some Frequently Asked
Questions (and Answers) you may find useful. To quickly view a
particular subject, click the links below. You can also elect to read
through all the FAQs.
Fundraisers - how it works
Pricing - quantity pricing, payment and
shipping
Ordering - orders, reorders, rush orders and
placing your order
Shipping - shipping methods, charges and
rush shipping
Special Programs - how it works
Artwork & Designs - samples, usage and camera
ready art
Embroidery - how it works |
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How does a t-shirt fundraiser work? |
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A t-shirt sale is a great fundraiser for your school, PTA, or other
organization. Simply choose your design and estimate the number of
orders you are likely to receive. |
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We will base your pricing on this quantity according to our current
price list. Then you will decide how much to charge according to
your fundraising goal. You will also need to determine which sizes
to offer, your order deadline, and the type of payment to accept. |
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We will furnish you with a master order form and posters to
advertise your items. Once you’ve collected your orders and totaled
them by item and size, you will place a consolidated order with us. |
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We will email or fax you an invoice and begin processing your order.
You will need to consolidate payment into one check made out to
Gilbert-American. |
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And since you’ve already collected payment with your orders, you
will have no “out-of-pocket” expense! |
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NOOPE Program
To learn more about our No Out Of Pocket Expense Program
click here |
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How much will my t-shirts cost? |
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Your cost is based on the type and quantity of items ordered, the number of
ink colors in your design, the number of imprints on your garment
(i.e. full front, sleeve, back tag, left chest…), and a white
t-shirt vs. a color t-shirt. Our Pricing Guide is based on WHITE,
100% Cotton, 6.1oz Gildan Ultra Cotton® T-Shirts in sizes YS-AXL. Other garments,
colors and sizes are available. For further details, see our Pricing
Guide and Specials pages. |
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Will you accept multiple checks for payment? |
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Please consolidate your payment on one check to Gilbert-American. We
accept checks only from the organization placing the order or an
authorized representative. |
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Do you offer “Rush" shipping? |
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Rush Orders - Our normal turnaround time to complete your order
(ready for shipment) is 10 working days from the time your artwork
is approved and your order placed. If you require completion in less
than 10 working days, a rush order fee may apply. Please inquire
before placing your order. |
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Rush Shipping - Within the continental U.S. your order will be
shipped via UPS Ground. This is included at no additional charge.
Time in transit (usually 1-6 days) will vary depending on your
distance from our facility in Rockwall, TX (suburb of Dallas). You
may request special shipping arrangements - UPS Second-Day Air, for
example. We would only charge you the difference between the two. |
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Do I have to pay tax? |
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For orders outside of Texas, we currently do not have to charge
sales tax. However, it may be your responsibility to collect and
remit sales tax to your state’s taxing authority. |
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For orders within Texas, if you are a reseller or have tax-exempt
status, you may furnish a Texas Resale Certificate or Texas Sales
and Use Tax Exemption Certification as appropriate. As a reseller,
you are responsible for collecting and remitting sales tax to the
state. |
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How do I place my order? |
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For more information click here. |
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What is a Style Number? |
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A style number identifies each custom design. It is located at the
bottom, right of your custom proof next to the Gilbert-American.com
logo. Please use this number when approving your artwork or placing
an order. |
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Can I order other garments with my t-shirts, such as sweatshirts
or long-sleeved shirts? |
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Other garments are generally available, although color selection may
be more limited than that for t-shirts. Please inquire about
availability when placing your t-shirt order.
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What is your minimum order?
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Our minimum t-shirt order is 24 items. If you are ordering
additional garments, such as sweat shirts, your quantity is based on
the combined total (for example: 10 t-shirts plus 14 sweat shirts
equals our minimum of 24.) The same criterion is used in calculating
your garment price from our current price list. |
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The minimum embroidery order is 12 items. Orders less than 12 items
may be accepted with an additional handling fee. |
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Certain Special Programs have specific ordering minimums. Check our
current specials for details. |
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Is there a minimum reorder? |
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All orders, including orders using previous designs, are treated as
new orders. We do not have a separate procedure for reorders. We
strongly recommend you order a few extra shirts... even at times
when you do not think you will need them they can come in very handy
for new arrivals or other reasons. Placing a new order for a
previous design WILL accelerate the overall turnaround time as no
artwork changes will be needed. |
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The minimum for embroidery reorders is 12 items. Orders less than 12
items may be accepted with an additional handling fee. |
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Certain Special Programs have specific ordering minimums. Check our
current specials for details. |
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Can you get larger sizes than a 3X? |
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Larger sizes are generally available; however vendor/color selection
may be limited. Please inquire about availability when placing your
t-shirt order.
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Can I change my order? |
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Once your order is in production, any add-ons are considered
reorders. Any changes to your order are subject to a restocking fee.
Once garments are complete your order cannot be changed. |
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Please take into consideration that you may receive a few late
orders when using a due date on your order form. You may want to
consider ordering a few 'extras' to handle the latecomers. |
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How will my order be shipped? |
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We normally ship via UPS Ground within the continental U.S. |
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What are the shipping charges? |
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Free shipping via UPS Ground is included with your order. You may
request special shipping at an additional charge (we will charge you
only the difference between the two). |
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Orders shipped via USPS Priority mail may incur an additional
charge, based on shipping weight and destination zip code. |
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How long does it take to receive my order? |
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Our turnaround time for screen printing orders is 10 working days
from the time your order is finalized (garments chosen, design
approved, sizes/quantities submitted) to shipment from our facility. |
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Time in transit will vary depending on your distance from our
facility in Rockwall, TX (suburb of Dallas). Please consider this
when planning for a specific event or deadline. To view the UPS
Ground Transit map click here. |
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Embroidery orders take approximately 10-15 working days to complete. |
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Depending on production flow, reorders may be processed more
quickly. |
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Special Arrangements for Rush Orders will be considered on a
case-by-case basis (rush shipping & handling charges may apply). |
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What if the Special Offer expires before I receive my order? |
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The special pricing will apply as long as we are working on a firm
order before the “Special Offer ends” date. |
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What are your current specials? |
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To see our current specials
click here. |
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Can the ink color in your art samples be changed for my school or
organization? |
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In most cases, yes. Much depends on your selected garment color.
Please note: design colors are approximate matches only – exact
matches are not possible.
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Can you create an original design for me? |
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Yes. We can work from your sketch or description. Please note:
colors are approximate matches only – exact matches are not
possible. For more information
click here. |
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What if I have my own artwork? |
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We can work from your sketch or camera ready artwork. Please note:
colors are approximate matches only – exact matches are not
possible. For more information
click here. |
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Will the design on the tee fade quickly or bleed if washed? |
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These washing instructions should ensure a long life for your design
and t-shirt: |
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Turn the garment inside out - wash it in cold water. |
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Should you elect to press the garment, press it inside out and do
not touch the iron to the design. |
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Can I get a sample of what my design will actually look like on a
t-shirt? |
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We will provide you with an online color proof of your design. We
can also print and mail your proof if requested. Please note that
the colors on your computer, ink from a color printer, and the ink
on the actual t-shirt can vary. Therefore, the proof colors are
approximate matches only – exact matches are not possible. |
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We do not provide sample t-shirts imprinted with your design. The
amount of setup work to produce one shirt is the same as that to
produce many. This would be cost prohibitive. |
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Why do the numbers of colors used in a design affect the cost of
my t-shirts? |
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Application of each color in your design is individually set up in
the production process. Each color requires a separate screen. |
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What is a screen? |
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A screen is basically the stencil prepared for each color in your
design.
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Can I use the design that is on my t-shirts for our business
cards? Gymnasium wall? Yearbook cover?
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In most cases, yes. Permission is granted on a case-by-case basis.
If any file manipulation is required to send the art file to you, a
fee of $50 will be charged. |
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What is Digitizing? |
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Digitizing is the process of adding stitching to your logo. It tells
the embroidery machine what stitches to apply where. If digitizing
is required there will be a one time fee based on the number of
stitches and the complexity of the design. Once this is done, you
can use the design again and again without additional setup charges. |
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Before digitizing begins, it is important to know what type of
garment the design will be placed on and the exact size of your
design. |
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What is a sew-out? |
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A sew-out is a mock up of your design on a small piece of material
produced by the digitizing process. This is supplied for
your approval before production begins. |
